Frequently Asked Questions
I like what I see, how can I make my reservations?
After browsing through our Inventory, you can send us a message by visiting Book Us page and completing the Booking Form. Feel free to email us directly at firstname.lastname@example.org for a price quote.
How can I cancel my Event?
Please submit your request in writing to email@example.com to let us know that you are no longer needing our services. If you have placed a deposit, refunds are not guaranteed and may not be available based on the time frame:
2+weeks before your event, 95% refund
1-2 weeks before your event, 50% refund
1 week or less including last minute cancellation-refunds are not guaranteed and may not be available. For emergency contacts, please call/text: 916-256-7607 or 916-730-4932
I don’t have a truck, do you deliver?
Yes, we do offer delivery! Based on the location of your venue, you can send us a message by visiting Book Us page and completing the Booking Form, or emailing us directly at firstname.lastname@example.org for a price quote.
Our standard delivery and pickup schedule is:
Monday – Friday 8:00am-4:00pm *After hour delivery/pick-up charges may apply
Saturday 8:00am-1:00pm, appointment only
Sunday: Closed *After hour delivery/pick-up charges may apply
Minimum delivery fee is $65. Any after hour deliveries, pick-up are subject to an additional fee. Delivery fee can be paid on site, however your rental order must be paid in full. It is the renter’s obligation to schedule appointments for payments. If you do not show up for your scheduled appointment, we cannot guarantee your order. If there are any changes please contact us ASAP.
Drop-off & Pick-Up:
Rentals will be delivered and stacked in one convenient location at ground level. Set-up and break-down are not included in the fee. If stairs are required or wheeling the furniture (chairs, tables etc) to a different location, fees may apply. Please have all the equipment nicely stacked and ready for pick-up at the same location it was dropped off otherwise, charges may apply.
If the rentals are left overnight, it would be renter's responsibility to make sure that all the equipment is properly secured and locked. Please keep the equipment protected at all times from sprinklers, water, pets, weather changes and suspicious or unauthorized people to avoid any damage fees.
What other services do you provide?
Our main focus is to provide event rentals and delivery may be included if desired. However, our services do not include set-up or decorating any events.
What do I do after my party ends?
Delivery: If you paid for the delivery services, pick-up time will be scheduled no later than 10:00pm. If the venue doesn’t allow overnight inventory, after-hour delivery fee may be applied for pick-up.
Furniture: Please use a damp towel to wipe down dirt, spills, stains, black marks, drawings etc and return the rentals in the same condition how you received it. Stack all the furniture (tables, chairs etc) nicely in one convenient location, where it was left off, as it would be easier for our delivery staff to load. If folding chairs, tables or other equipment requires at the time of pick-up, tear-down charges may apply.
Fabric: Do not fold or put away any wet linens or napkins. Please allow them to air dry before putting them away. To avoid any damage fees, linens must be free from candle wax, tears or stains.
Dishware: Please rinse off all the glassware, dishes, flatware and place them in appropriate crates, to avoid any cleaning fees. Please use cold water to rinse off any delicate dishware such as gold or silver.
We ask you to take care of our inventory with care and caution so we can continue to provide the best services for your event.
Please see our policy for detailed instructions.
Any other questions?
Please feel free to send us a message at email@example.com